Refund policy

Return Policy 

Due to the nature of our products, all supplements and personal care items are final sale. For health and safety reasons, we are unable to accept returns or exchanges on ingestible or topical products once they have left our facility. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll be happy to assist with a replacement or resolution.

Full Return & Refund Policy 

Return & Refund Policy

At Vital Arc, your health, safety, and satisfaction are our highest priorities. Due to strict health and safety regulations, supplements, ingestible products, and personal care items (including soaps, tallow products, masks, and scrubs) are considered final sale and are not eligible for return or exchange once shipped.

Why We Don’t Accept Returns

For the safety of our customers, we cannot accept returns on products that are edible, ingestible, or applied to the body, as we cannot verify proper storage or handling after delivery. This policy helps ensure product integrity and consumer protection.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during transit

  • Defective

  • Spoiled

  • Or incorrect due to a fulfillment error

Please contact our customer support team within 7 days of delivery. To help us resolve the issue quickly, we may request:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once verified, we will offer a replacement or store credit, at our discretion.

Unopened Items

Even if unopened, ingestible and topical products are not eligible for return due to health and safety standards.

Non-Returnable Items

  • Supplements and oral strips

  • Soaps, tallow products, masks, scrubs, and skincare

  • Sale or promotional items

Order Accuracy

We encourage customers to carefully review product details, ingredients, and selections before completing checkout. If you have questions prior to purchasing, our team is happy to help.

Store Discretion

Refunds, replacements, or credits for approved issues are issued at the sole discretion of Vital Arc and are handled on a case-by-case basis.